Online Banking

FAQs/Online Banking

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Online Banking

I set up an alert to notify me if my balance gets too low. When will I receive that alert?

All alerts that re setup within our new online banking system are scheduled to go...

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Online Banking

Why can’t I use a foreign phone number to confirm my identity using the multi-factor authentication tools?

The base multi-factor authentication tool does not accept a foreign number when confirming your identity. ...

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Online Banking

Why can’t I see all the features available on my mobile device?

When using a smaller mobile device, such as an iPhone SE, the screen will auto...

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Online Banking

Why am I receiving an error at the “Confirm Your Identity” screen?

If receiving an error after inputting your information on the ‘Confirm Your Identity’ screen, it...

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Online Banking

What browsers are supported with the new platform?

Our platform will support the last two versions of the following browsers: Google Chrome, Firefox,...

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Online Banking

I am receiving an error after entering the verification code. What do I do?

We would first recommend ensuring that the correct, most recent code you received was input...

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Online Banking

Will my current Alerts convert to the new platform?

Existing alerts will not automatically convert to the new platform. Alerts can be set up...

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Online Banking

Will my existing card notifications/controls convert to the new system?

Your card controls will continue to work for the first 30 days after the online...

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Online Banking

Will it ask me for a code every time I login?

To prevent unauthorized access to your profile, you may be prompted to receive a multifactor...

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Online Banking

What has changed with Card Management?

The options that will be available in card management at launch will include Block /...

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Online Banking

Will my scheduled payments convert to the new platform?

Yes, your currently scheduled payments will convert over to your new online banking profile. We...

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Online Banking

Can I still receive an Alert if a scheduled transfer fails?

Yes. However, you will no longer automatically receive failed transfer Alerts. If you wish to...

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