Updates

Regarding the Coronavirus (COVID-19)

May 18, 2020

As we begin to take steps to return to our traditional level of service, effective today, we have expanded our drive-up hours at all branches to:

Mon - Thu: 8:00 am - 4:00 pm

Friday: 8:00 am - 5:00 pm

Saturday: 9:00 am - 1:00 pm

Our branch lobbies will continue to be closed. 

We appreciate your patience and flexibility as we have had to limit our ability to serve you.  We hope you will join us in continuing to practice social distancing so that together, we can put this difficult situation behind us as quickly as possible. Until then, thank you for your understanding and for being a member of People's Credit Union.

Your team at People's Credit Union


April 6, 2020

We are continuing to monitor the latest reports from state, federal and health agencies and are taking all the necessary precautions for the health and safety of our staff, members and communities.  At the same time, we are also continuing to evaluate member needs in order to ensure our ability to continue serving you while maintaining a safe and healthy work environment for our colleagues.
 
As part of this effort and to further help prevent the spread of the coronavirus, effective Thursday, April 9, 2020, we are temporarily reducing our drive up hours at all branch locations. The new hours will be:
 
Mon - Thu: 9:00 am - 3:00 pm
Friday: 9:00 am - 5:00 pm
Saturday: 10:00 am - 1:00 pm
 
Additionally, our Wakefield branch will be closed on Saturdays.  Members who typically utilize the Wakefield branch on Saturdays are encouraged to use our nearby North Kingstown branch located at 7490 Post Road.
 
We want to stress that this reduction in hours is only temporary and we look forward to returning to our normal business hours as soon as we can.
 
We appreciate your patience and flexibility as we have had to limit our ability to serve you.  We hope you will join us in continuing to practice social distancing so that together, we can put this difficult situation behind us as quickly as possible. Until then, thank you for your understanding and for being a member of People's Credit Union.
 
Your team at People's Credit Union

March 30, 2020

As we prepare for several more weeks of social distancing and "staying at home", we want to remind you that we are here to serve you, be it by phone, drive-up or self-service channel.
 
We are also here to support you. If the economic downturn is creating distress, please let us know and we will work with you to try and reduce your financial burden.
 
As we all try to come together during this challenging time, we want to do our best to keep you informed. As such, we wanted to make you aware that there has been an increase in the number of financial scams that are taking place. Please visit the frauds and scams page on our website to learn more about these activities.
 
For those working remotely, data security is more important than ever. For some tips on how to work more safely from home, please visit the working remotely page on our website.
 
We will continue to do our part to help flatten the curve and we trust you will as well. Together, we can more quickly return to our normal daily activities.
 
Until then, know we are here to help.

March 23, 2020

An update to our valued members

As the situation around the Coronavirus (COVID-19) continues to evolve, we want to remind you of the steps we are taking to limit the spread of the virus, as well as of the many ways you can continue to have access to your accounts.

Your deposits are safe

People’s Credit Union has capital reserves that exceed the NCUA’s “well capitalized levels” and as a federally insured credit union, all deposits are protected to the maximum allowable levels by the National Credit Union Share Insurance Fund.

Helping you

We realize that the evolving health care crisis may present new financial challenges for some of you. We are ready to work with you to find solutions to help get you through this stressful time. We invite our members to contact us directly to discuss your specific needs.

Helping our team

We have moved as many of our employees as possible into remote work arrangements, where they can continue to serve you from the safety of their homes. And we’ve been making key changes to our internal policies, benefits and employee support programs to make this situation easier on our staff and their families. It is a core value that we take care of the people that, in turn, take care of you.

Drive-up Service

While our lobbies are closed, our drive-up windows remain open and available to service your transactions.  We continue to follow best practices and clean the accessible equipment between transactions.

Self-Service Options

  • Using online banking or the People’s Credit Union myMobile mobile app (a free download from Google Play or the App Store), you can check balances, view transactions make payments, transfer money and pay bills.
  • You can also deposit checks using our app on your mobile device or tablet.
  • We offer banking by phone by calling 888.728.2447
  • Online personal account opening, mortgage/consumer loan applications, as well as loan payment options can also be found on our website. 

If you need assistance signing up for or using any of these tools, please call us during our business hours:

  • Member Service Center: 401.846.8930 or 800.498.8930
  • Bristol branch: 401.253.6500
  • Middletown: 401.846.8935
  • Newport: 401.846.1965
  • North Kingstown: 401.885.9660
  • Portsmouth: 401.683.3166
  • Wakefield: 401.789.5551

Safe Deposit Boxes

If you would like to access your safe deposit box, please simply call the branch to schedule an appointment and they will be ready to provide you access when you arrive.

Loan Closings

We continue to take applications for and close consumer and mortgage loans.  To contact a mortgage loan officer visit our website.  Consumer loans can be closed right at the drive-up window.  Home equity and mortgage loan closings will be scheduled in advance.

Looking ahead

We will continue to closely monitor the COVID-19 situation and will re-evaluate as necessary. We are prepared to work together with you throughout these challenging times — with your safety and the safety of our employees at the forefront of all our decisions.

We appreciate your patience, your words of encouragement and your flexibility as we have had to limit our ability to serve you.  We hope you will join us in continuing to practice social distancing so that together, we can put this difficult situation behind us as quickly as possible. Until then, thank you for your understanding and for being a member of People’s Credit Union.

Your team at People’s Credit Union


March 19, 2020

An update from People's Credit Union

Thank you for your patience today.

While we realize that closing the branch lobbies is an inconvenience, we feel it is in the best interest of our members, staff and communities to do so.

The positive comments and words of encouragement that you shared with us today were much appreciated. And remind us how fortunate we are to have the members we have.

We look forward to returning to "business as usual" and we will do so as soon as we possibly can.

In the interim, if you have any questions, please call your local branch or our Member Service Center.

• Member Service Center: 401.846.8930 or 800.498.8930
• Bristol branch: 401.253.6500
• Middletown: 401.846.8935
• Newport: 401.846.1965
• North Kingstown: 401.885.9660
• Portsmouth: 401.683.3166
• Wakefield: 401.789.5551

As conditions change, we will continue to update you.

Thank you for being a member of People's Credit Union.

Your team at People's Credit Union


March 17. 2020

We continue to monitor the latest reports from state, federal and health agencies and take all the necessary precautions for the health and safety of our staff, members and communities.

To help mitigate the spread of the Coronavirus, we are closing our branch lobbies and ask that you please use the drive-up windows or self-service channels to conduct your financial transactions.

We are open for business.  We are simply closing our lobbies for everyone’s health.  Please be patient and know we are working as efficiently as possible to serve you.

Our ATMs are available to make deposits or withdrawals and you can use the free PCU myMobile App or online banking to view transactions, check balances, make payments, transfer money, deposit checks and more. New loans can be applied for online and new deposit accounts can be opened there as well. Virtually all lobby transactions can be conducted at the drive-up window. 

If you would like to access your safe deposit box, please simply call the branch in advance and they will be ready to provide you access when you arrive.

If you have any questions, please call your local branch or our Member Service Center.

  • Member Service Center: 401.846.8930 or 800.498.8930
  • Bristol branch: 401.253.6500
  • Middletown: 401.846.8935
  • Newport: 401.846.1965
  • North Kingstown: 401.885.9660
  • Portsmouth: 401.683.3166
  • Wakefield: 401.789.5551

As conditions change, we will continue to update you.


March 17th, 2020

Skip a Pay Program:

People’s Credit Union’s Skip-A-Pay program allows members to defer a monthly payment on a qualifying loan.

In response to the economic slowdown caused by the coronavirus (COVID-19) , we’ve waived the fee on our Skip-a-Pay program. You can defer a payment on your eligible consumer loan without paying a fee, so you can more easily keep up with your other financial responsibilities during this trying time.


March 13, 2020

Dear valued member,

Amid ongoing concerns about the Coronavirus COVID-19, we wanted to assure you that People’s Credit Union will continue to closely monitor the latest reports from the Centers for Disease Control (CDC) and other state and federal agencies and take all necessary precautionary measures for the health and safety of our members, colleagues, and the communities we live in.

We also want to share a few of the ways we are here to serve you during this time:

Whether you chose to visit our branches or drive-ups, please know our branch teams are available to serve you. We’ve augmented daily cleaning procedures with the use of stronger disinfectant products on high-touch surfaces, have continued to make hand sanitizer readily available, and are educating branch teams on best practices recommended by the CDC. We have also asked colleagues to stay home if they have been in close contact with a person known to have COVID-19, have recently been in an area with an ongoing spread of COVID-19 or have had any of the symptoms related it.

If you are concerned with going out in public, you can conduct many of your common branch transactions online. You can use the free PCU myMobile App or online banking to view transactions, check balances, make payments, transfer money, deposit checks and more. If you do not already have our app you can download it via the App Store or Google Play. Additionally, your People’s debit card can be used to make purchases worldwide.

Lastly, if you would like to speak with one of our Member Service Representatives please call your local branch or the Member Service Center at 800.498.8930.

We will continue to closely monitor the situation and communicate any additional measures necessary to support you and the communities we serve as needs arise. 

Thank you for being a member of People’s Credit Union.

The staff of People’s Credit Union


Coronavirus Consumer Alert

  • Please be aware of unsolicited emails
  • Look out for "investment opportunities"
  • Do not click on links
  • Call The Office of the Attorney General Consumer Protection Unit at 401.274.4400