Common Online Banking Questions:
What can we help you with today?
Yes, all your active Bill Pay payees will convert to the new platform. Please note that the ‘Nicknames’ for each payee created with our current Bill Pay provider will be the primary payee name that displays in the new Bill Pay platform. Payee information can be modified by clicking on the payee and selecting ‘Manage.’
Yes. To receive text alerts, you must first enable your phone number. Go to the Settings menu > Contact Settings. Within the phone number section, there is an edit pencil next to each number where you will be able to request a temporary code. Once that code is confirmed, you will be able to select text as a delivery method when setting up your alerts.
If an external account was in your profile but has not had any transfer activity in 18 months, it will not be converted to the new online banking platform.
Your transfer history will not convert within the ‘History’ tab of the ‘Transfers’ module; however, any account activity (including any transfers) will remain visible within your account activity and statements as it had before.
You will be able to initiate transfers much like you had on our previous platform, but with a more stream-lined and clear interface. In the Desktop view, you now have ‘Quick’ transfer option for easy one-time transfers between deposit accounts, as well as ‘Classic’ transfers for more robust transfer and payment options. You will also have more payment options available for paying your People’s loans.
Yes, you can change some options for your Home screen such as: changing the amount of the “Last x Days” and “Next x Days” activity that is displayed using the gear icon.
Hide and unhide your accounts, change the order, color coding as well as nickname your accounts from within the Settings menu > Account Settings.
Quicken and QuickBooks will be available to our members approximately 5 days after we go live with our new Online Banking platform.
While there will be no changes to your accounts or account information, the ‘Accounts’ screen has been updated to provide you with budgeting and categorization tools, as well as simplified transaction descriptions for most types of transactions. Please note that as these simplified descriptions learn to identify transactions more accurately, you can always select the ‘Help’ option on a transaction to display the full, unedited description.
Choosing to remember a device allows online and mobile banking to recognize your device in the future to help you login more quickly. Do not select to remember a device if it is a shared device (i.e., a public/work computer or you allow others to use your device).
Yes, all the accounts you previously had access to will appear in your profile with the new platform.
If you normally login with your People’s Credit Union online banking credentials through QuickBooks, Quicken, or other account aggregation services, you will have to login again once you have completed the first-time login process in our new platform. Please note that access to your People’s online banking profile through QuickBooks may be unavailable for a few business days following the launch of the new platform.
Yes. During the upgrade process, these biometrics will be disabled. After you have successfully completed the first-time login process, you will be able to re-enable your device’s biometrics for easy login.
