Common Online Banking Questions:
What can we help you with today?
Yes, the URL for the new platform will be https://my.peoplescuonline.com/
Your Social Security Number is used to confirm your identity and keep your accounts safe. Our website URL is secure, and we always recommend logging in only from a secure, private internet connection.
- Your current username
- Your organization’s Tax ID or EIN (if your organization does not have one, you would input your SSN (Social Security Number))
- Personal information to validate your identity
- Access to receive a text or automated phone call to one of your phone numbers on file OR access to receive an email to the email address we have on file.
A temporary password is sent to your contact information on file (via email, SMS, or automated phone call) for the first-time login to keep your account information secure from unauthorized access.
We would first recommend ensuring that the preferred delivery method for the one-time password was selected; you may have multiple phone numbers presented to you (such as home, cell, work) so make sure the correct phone number was selected. If the correct number/email address was selected, we advise waiting a few minutes and clicking “Resend Code” to generate a new one-time password.
If you were not an active primary user on our previous online banking platform, first-time registration will be unavailable for a limited time. If you encounter any issues after that date, verify that the information input is correct and please call us at 800.498.8930 for any further assistance.
No, Bill Pay history will not be converted to our new online banking platform. You can, however, access any Bill Pay transaction right from your account history.
This functionality is no longer available to our members, we apologize for the inconvience.
Once logged in, you do not have to take any further action to use the new online banking platform. We recommend exploring the new system and confirming that any scheduled items have been converted over properly. For easy tutorials and tips, we would recommend selecting the ‘Help’ button towards the top right of each page to see relevant guides for that respective page.
Yes, all converted users will login using their existing username. If you would like to change your username, you can do so once logged in, by selecting the Settings > Security option to change your username.
People’s is upgrading to a more intuitive and user-friendly platform with a more robust set of features to provide the best online experience for our members.
