Common Questions:
What can we help you with today?
We do not offer foreign currency conversion.
To change your password, visit peoplecu.com and press forgot password on the home screen. It will then take you through the appropriate steps to change it.
People’s Credit Union will cash Savings Bonds that are eligible for payment for members only. Members must have an established membership with the Credit Union for six months and present proper identification. Series E, EE, and I savings bonds can be redeemed in the branch while all other bonds can be redeemed over the phone.
The maximum amount you can withdraw a day is $500.
There is no limit to the number of ACH transfers per day.
To open a Certificate of Deposit (CD) please call our Member Service Center at 800.498.8930 for more information or visit one of our six locations to open your account today.
All alerts that are setup within our new online banking system are scheduled to go out at 6 a.m. and 11 p.m.
The base multi-factor authentication tool does not accept a foreign number when confirming your identity. However, you may use a foreign phone number when using an authenticator app such as Google Authenticator, Authy, and Duo. Learn about authenticator apps with this FAQ.
When using a smaller mobile device, such as an iPhone SE, the screen will auto adjust to render features and functionalities properly. This will cause some features to no longer be visible on the screen, however, they will still be accessible simply by scrolling and or swiping up and down and from side to side.
If receiving an error after inputting your information on the ‘Confirm Your Identity’ screen, it could be because of the following:
- The username and/or personal information was entered incorrectly or does not match our system. Double check to ensure all information has been entered correctly.
- Ensure you are logging in and validating with your own credentials and information. Online banking is individualized, and each member is recommended to have their own profile with their own credentials, regardless of whether their accounts are single or joint.
- For a business profile, ensure you are entering your organization’s tax ID or EIN when validating. If your organization does not have a tax ID, please enter your Social Security Number. If your organization has a Tax ID but you have received an error at this screen, try again with your SSN.
Our platform will support the last two versions of the following browsers: Google Chrome, Firefox, Microsoft Edge, Safari, Chrome for Android, and Mobile Safari for iOS.
We would first recommend ensuring that the correct, most recent code you received was input correctly. If received by text message, ensure you are entering the code within the text message and not the phone number from which it originated. There is a five-minute time limit to enter the first-time login password before it expires; if it has expired, we would recommend the “Resend Code” option.
