Covid Update #6 March 23, 2020

An update to our valued members

As the situation around the Coronavirus (COVID-19) continues to evolve, we want to remind you of the steps we are taking to limit the spread of the virus, as well as of the many ways you can continue to have access to your accounts.

Your deposits are safe

People’s Credit Union has capital reserves that exceed the NCUA’s “well capitalized levels” and as a federally insured credit union, all deposits are protected to the maximum allowable levels by the National Credit Union Share Insurance Fund.

Helping you

We realize that the evolving health care crisis may present new financial challenges for some of you. We are ready to work with you to find solutions to help get you through this stressful time. We invite our members to contact us directly to discuss your specific needs.

Helping our team

We have moved as many of our employees as possible into remote work arrangements, where they can continue to serve you from the safety of their homes. And we’ve been making key changes to our internal policies, benefits and employee support programs to make this situation easier on our staff and their families. It is a core value that we take care of the people that, in turn, take care of you.

Drive-up Service

While our lobbies are closed, our drive-up windows remain open and available to service your transactions.  We continue to follow best practices and clean the accessible equipment between transactions.

Self-Service Options

  • Using online banking or the People’s Credit Union myMobile mobile app (a free download from Google Play or the App Store), you can check balances, view transactions make payments, transfer money and pay bills.
  • You can also deposit checks using our app on your mobile device or tablet.
  • We offer banking by phone by calling 888.728.2447
  • Online personal account opening, mortgage/consumer loan applications, as well as loan payment options can also be found on our website.

If you need assistance signing up for or using any of these tools, please call us during our business hours:

  • Member Service Center: 401.846.8930 or 800.498.8930
  • Bristol branch: 401.253.6500
  • Middletown: 401.846.8935
  • Newport: 401.846.1965
  • North Kingstown: 401.885.9660
  • Portsmouth: 401.683.3166
  • Wakefield: 401.789.5551

Safe Deposit Boxes

If you would like to access your safe deposit box, please simply call the branch to schedule an appointment and they will be ready to provide you access when you arrive.

Loan Closings

We continue to take applications for and close consumer and mortgage loans.  To contact a mortgage loan officer visit our website.  Consumer loans can be closed right at the drive-up window.  Home equity and mortgage loan closings will be scheduled in advance.

Looking ahead

We will continue to closely monitor the COVID-19 situation and will re-evaluate as necessary. We are prepared to work together with you throughout these challenging times — with your safety and the safety of our employees at the forefront of all our decisions.

We appreciate your patience, your words of encouragement and your flexibility as we have had to limit our ability to serve you.  We hope you will join us in continuing to practice social distancing so that together, we can put this difficult situation behind us as quickly as possible. Until then, thank you for your understanding and for being a member of People’s Credit Union.

Your team at People’s Credit Union

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