Member Connection – Spring 2020

A greeting from People’s President & CEO

These are unusual times for our state, our country and the world. At People’s Credit Union, we have been managing through the uncertainty of the pandemic crisis while also experiencing a significant refinance boom caused by falling mortgage rates. Your People’s team has risen to the occasion.

As we have had to adapt to these challenges and changing realities, our primary focus has been on how do we continue to deliver our excellent member service while maintaining the health and safety of our employees. Although the branch lobby closures and hours change may have caused some inconvenience, these changes allowed us to accomplish both of those goals. We have delivered for our members with loan payment extensions, fee relief, and our participation in the Small Business Administration’s Paycheck Protection Program. We moved +90% of our operational

support staff to working from home in just one week with minimal impact. This work is on top of the “normal” credit union services that we deliver every day.

All of this has been achieved by the People’s Credit Union team coming together to identify creative solutions and jumping in to support each other wherever needed. I am inspired by what our team has accomplished and am confident that we will continue to deliver for our members through this crisis as well as other challenges in the future.

Wishing you and your families continued good health.

Sean Daly

President & CEO

Thank you for your support and encouragement.

While we realize that closing the branch lobbies has been an inconvenience, we felt that it was in the best interest of our members, staff and communities to do so.

The positive comments and words of encouragement that members have shared with us are appreciated. And remind us how fortunate we are to have the members we do.

We look forward to returning to “business as usual” and we will do so as soon as we possibly can.

If you are unfamiliar with our online banking or mobile app tools, here are some instructions to get you started:

Online Banking

With myBanking™, our online banking platform, managing your accounts is easier and more convenient than ever. See instructions below for enrollment in online banking.

To enroll:                          

  • Make sure to have your full account number handy, you will need it to sign up.
  • Go to
  • In the upper left-hand corner of the page select the box that says “Sign In to myBanking.”
  • Select the link at the bottom that says “Enroll – Personal.”
  • Enter your information, then select “Submit.”
  • Follow the easy instructions that follow.

Mobile Banking

Our myMobile™ app makes it easy to manage your finances on the go. You can easily check your balances, account history, transfer funds, pay bills, and much more! But first you must be enrolled in Online Banking.

To enroll:

  • Download the myMobile™ app from either the Apple App Store or Google Play.
  • Enter your myBanking™ log in information. Enjoy all myMobile™ has to offer!

Below are convenient features in myBanking™ and myMobile™ to continue to make your banking activities easy!

Mobile Check Deposit

  • Deposit checks from anywhere.
    • Receive an immediate email or text confirmation for each deposit you make.
    • Deposit multiple checks. (checks must be submitted individually).
    • View your recent mobile check deposit history.

Follow these easy steps to deposit your check

  • Download our mobile app, PCU myMobile™, by following the instructions above.
    • Select “Deposit a Check” from the menu.
    • Select which account to deposit to.                                                                                       ·
    • Enter amount of check.
    • Take a picture of the front and back of your endorsed check.
    • Confirm the deposit and you will receive an instant confirmation.

Open an Account

As an existing member, opening a new checking or savings account is quick and easy. Simply:

  • Log in to Online Banking or open your PCU myMobile™ app.
  • In Online banking, just click on “Open an Account.”
    • On the myMobile™ app choose “Open an Account” from the Menu.
    • From there our account wizard will lead you through the process.
    • Within minutes your new account will be open.

If you have any questions about these products or services please call our Member Service Center 800.498.8930

We want to keep you safe! Read about fraud and security prevention while working from home.

We are committed to our members and your safety.

Fraud Protection Tips

Scammers are taking advantage of fears surrounding the Coronavirus. To protect yourself, please remember the following Dos and Don’ts.


  • Use trusted sources, such as your federal, state and local government websites for up-to-date information about COVID-19. Fact-check information. Visit “What the U.S. Government is Doing” for links to federal, state and local government agencies.
  • Talk to us or a trusted adviser before sending money to someone you have never met.
  • Verify a charity or non-profits authenticity before making donations. Review the Federal Trade Commission’s page on Charity Scams for more information.


  • Open email attachments from unfamiliar sources.
  • Click on links in unsolicited emails.
  • Reveal any personal financial information over emails or social media.

Other information:

  • Hang up on robocalls. Don’t press any numbers. Scammers are using illegal robocalls to pitch everything from scam Coronavirus treatments to work-at-home schemes. The recording might say that pressing a number will let you speak to a live operator or remove you from their call list, but it might lead to more robocalls, instead.
  • Ignore online offers for vaccinations and home test kits. There currently are no vaccines, pills, potions, lotions, lozenges or other prescription or over-the-counter products available to treat or cure Coronavirus disease 2019 (COVID-19) — online or in stores. Visit the FDA to learn more.
  • Know who you’re buying from. Online sellers may claim to have in-demand products, like cleaning, household, and health and medical supplies when, in fact, they don’t.
  • Don’t respond to texts and emails about checks from the government. Anyone who tells you they can get you the money now is being dishonest.
  • Don’t click on links from sources you don’t know. They could download viruses onto your computer or device.
  • Watch for emails claiming to be from the Centers for Disease Control and Prevention (CDC) or experts saying they have information about the virus. For the most up-to-date information about the Coronavirus, visit the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO).
  • Do your homework when it comes to donations, whether through charities or crowdfunding sites. Don’t let anyone rush you into donating. If someone wants donations in cash, by gift card, or by wiring money, don’t do it.

People’s is here for our Community.

As your credit union, philanthropy is an important part of our culture and heritage. We support many non-profit charitable organizations and have long subscribed to the philosophy of “people helping people.”

People’s is proud to support our friends and neighbors that areworking hard to enhance the quality of life in our communities. The employees at People’s believe in our mission, and work together to organize monthly Casual for a Cause dress down days to raise money for deserving organizations. In February and March our team donated to Lucy’s Hearth and Clean Ocean Access, with each organization receiving $500.

Lucy’s Hearth’s mission is to  provide comprehensive  programs and services to  homeless families in  a safe, supportive environment that promotes family health and stability and increases self-sufficiency in order to achieve permanent, affordable housing.

Clean Ocean Access has been a long-time partner with People’s Credit Union, and we are proud to provide additional funding through this donation for their work with ocean access and keeping our waters clean for generations to come.

As community partners, we were also proud to be able to provide support to several local organizations who have been very busy and heroically assisting with the immediate needs of our communities during COVID-19.

Four organizations received donations of support to help further their missions and get vital resources in the hands of individuals and families in need. The donations from People’s Credit Union were distributed through the Credit Union’s corporate United Way MyFund account, which was the first one of its kind established in Rhode Island.

  • Dr. Martin Luther King Jr. Community Center $10,000
  • North Kingstown Food Pantry $3,300
  • Jonnycake Center of Peacedale $3,300 Easy Bay Food Pantry $3,300

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