Member Connection – Summer 2020

As we continue to learn from the COVID pandemic, the one constant is that what we expected last week will most likely change this week. The result of managing with this shorter-term view is that we are more measured in our approach with the expectation that we may have to go back to move forward.
With that reality, we continue to balance helping our members while keeping them and our employees safe and healthy. Since March 18th, we have helped members with:

• Loan Deferments – 100/$21 Million
• Loan Skip-a-Pays – 484/$6 Million
• PPP Loans – 160/$6.5 Million
• Drive-Up Transactions – 155,000, an increase of 40%/62,000
• Member Service Center Calls – 28,000, an increase of 34%/7,400
While we would much rather have our lobbies open to all during branch hours, we are now providing members with the ability to make appointments for services that are not available through drive-up. We are looking at all of our current and planned member services to identify
opportunities to improve their delivery in the post-COVID environment. We will be recommending prioritized investments to our Board of Directors and will share our plan with you in future newsletters.

Finally, thank you to all our members for your continued patience and
support through this difficult time. Although at times providing member
service has been difficult for our team, rest assured that we are passionate
and energized to deliver you an extraordinary member experience.
Wishing you and your families continued good health.

Sean Daly

President & CEO

At People’s Credit Union, we believe in making a difference in the communities we serve

While 2020 has been a very different year for events and social gatherings, the nonprofits
that we have partnered with have continued to work towards their missions
and goals.

Our Community is Our Members’ Community.

Yappy Hour – The Potter League for Animals
People’s was also happy to continue our partnership with the Potter League for Animals, as they held their annual Yappy Hour on Sunday, July 12th.
This virtual event was live streamed and inspiring stories were shared. The event also had an online auction, special guests, and testimonials from supporters. Money raised will go toward the care of the pets, programming and facility upkeep. To learn more
about the Potter League, visit
Clean Ocean Access
People’s has been a multi-year partner with Clean Ocean Access (COA), a local environmental group focused on improving ocean health. We were proud to work with Clean Ocean Access by sponsoring two of their largest events this year. On May 19th, People’s sponsored COA’s first annual Virtual Annual Meeting and on June 26th COA kicked off their first Virtual Paddle for Access. The Paddle for Access team designed a 3 mile and
6 mile virtual race, as well as multiple challenges, including Water Challenges, Land Challenges and Fundraising Challenges. The Paddle for Access event celebrates COA’s work to monitor all 50 rights-of-way across Aquidneck Island and ensure everyone has access to the
shoreline. To learn more about COA, visit

Helpful Information While Our Lobbies are Closed

As part of our ongoing efforts to improve our ability to serve you, we are pleased to announce that members can now schedule in-branch appointments to conduct business that is not easily conducted through the drive-up or other self-service channels. Appointments can be
scheduled online through our website, Members will need to confirm their compliance with the State’s mandated
restrictions before scheduling the actual appointment. At this point, for the safety of our members and employees, we are limiting in-lobby activities to scheduled appointments only. We also want to give you information on how you can access your accounts when the lobby is not available.
If you are unfamiliar with our online banking or mobile app tools, here are some instructions
to get you started:

Mobile App
Our myMobile™ app makes it easy to manage your finances on the go. You can easily check your balances, account history, transfer funds, pay bills, and much more!

But first, you must be enrolled in Online Banking.
To enroll:

  1. Download the myMobile™ app from either
    the Apple App Store or Google Play
  2. Enter your myBanking™ log in information
  3. Enjoy all myMobile™ has to offer

myBanking™/Online Banking
With myBanking, our online banking platform, managing your accounts is easier and more convenient than ever.
Enrolling is as simple as…

  1. Make sure to have your full account number handy, you will
    need it to sign up
  2. Go to
  3. In the upper left-hand corner of the page select the box that
    says “Sign In to myBanking”
  4. Select the link at the bottom that says “Enroll – Personal”
  5. Enter your information, select “Submit,” and follow the easy
  6. Now you can enjoy convenient banking, anywhere, anytime

Debit Card Services Update

At People’s we are committed to continually improving our product and service offerings. On 9.21.2020 all debit cards will transition to a new service provider, which will allow us to offer you even greater protection from fraud, as well as new products and services later in 2020 and beyond.
Here is what you need to know:
Your debit card will continue to work as it does today. While we do not expect any interruptions in service, you may receive additional fraud notifications as the new system learns your normal spending habits. The new fraud notification system will become available on 9.21.2020. This service will notify you via email, text message or phone call if a suspicious transaction tries to post to your account, and gives you the opportunity to quickly and easily reply “Yes” to speak with an agent about the suspicious activity or “No” to verify the activity and continue with your day.

Take your Debit Card with you on your travels!
Are you planning a vacation? Your People’s Debit Card will be there to help with all your travel expenses and of course, souvenirs. Below are a few tips to make traveling with your debit card safe & easy.
Let us know when you are heading out of town so we can make sure your debit card is secure and ready to be used. Submit your information online or by contacting our Member Service Center at 401.846.8930 or 800.498.8930. myBanking™/Online Banking
• Log on to your myBanking account
• Click on “Service Center”
• Under “Card Services” click “Notify PCU of my travel plans”
• Simply fill out your debit card number, your dates of travel and where
you are heading and click “submit”
• We will take it from there and make sure you are ready to enjoy
your vacation

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