Member Connection – Fall 2020

Dear Member,

As we complete the Third Quarter of 2020, your Credit Union’s performance continues to be strong and we have been able to increase our liquidity and net worth to help weather any uncertain times ahead. Our new strategic planning process has been built to allow us to be more flexible and responsive to changes in local, national, and global environments. This will allow us to adjust our priorities and focus more quickly based
on those changes.

Although we continue to be impacted by COVID19, your team at People’s Credit Union has been not just managing through the
pandemic but more importantly looking beyond it to prioritize how we can continue to improve your experience. Current initiatives include, expanding the drive-up capabilities at several branches, rebuilding our website, launching a data analytics initiative, and replacing all our ATMs by March 2021. In addition, as we plan for 2021, we will also be improving the mobile banking and consumer lending experiences.
As an event filled 2020 comes to a close, we hope that you,your family, and your co-workers have a healthy, safe, andhappy Holiday Season.

Sean Daly

President & CEO

Community Giving

Our Portsmouth Branch participated in the Potter League’s 31st Annual Heart & Sole Walk to raise funds for the shelter. Employees took to the trails at the Emelie Rueker Wildlife Refuge in Tiverton. To learn more about The Potter League for Animals, please visit

Our Middletown Branch put on their volunteer hats to do a Saturday morning beach clean up at Sandy Point in Bristol on a beautiful October Day.

Our enhanced fraud monitoring and notification system is designed to give you an added level of security and
protection when using your debit card.

  1. You will first receive an email from the address [email protected] alerting you to the suspicious transaction with instructions on how to confirm the validity of the transaction. Please call the telephone number provided in the email, enter the Case Identification Number when prompted, and then answer the subsequent prompts as applicable.
  2. If you do not respond to the email, within minutes you will receive a follow-up text message from the number 877.272.5740. If it is a Text (SMS) message the number will be displayed as 37268. Please reply “Yes” if the transaction was valid and “No” if you do not recognize it.
  3. If you do not reply to the text, our fraud monitoring system will call the phone number we have on file for your card. The phone number calling you will be 844.682.4502. You will then be directed to confirm or deny the validity of the transaction.

New Website Coming Soon!

We are very excited to announce that shortly we will be bringingour members a brand new website. In addition to being morereflective of our brand, the new website will have a more contemporary, fresher face and improved functionality. The new website also aims to better educate members on our products and services and provide useful tools to help our members more easily find the information and answers they are looking for.

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