Why is my transaction description incorrect in my account history? 

Our online banking system uses an algorithm to simplify and clean up transaction descriptions. At times, this algorithm could adjust the transaction description in an unrecognizable manner. You can adjust this description, using a desktop device by:

  • Clicking on the Transaction
  • Select “Help”
  • Choose the option that the transaction’s simple description is incorrect
  • You can choose to change the description back to the original description

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