FAQs

To prevent unauthorized access to your profile, you may be prompted to receive a multifactor authentication code as the new platform learns your login behaviors and frequent devices. You may also occasionally be prompted in-session when performing certain types of transactions. We recommend selecting “Remember Me” when logging in with trusted devices to reduce the frequency of multifactor authentication prompts.

Yes. However, you will no longer automatically receive failed transfer Alerts. If you wish to continue to receive failed alert notifications, you will need to go to Alerts > Transfers and select the “Transfer Fails” notification. In addition, you can now also request a “Transfer Succeeds” Alert and be notified when your transfer has been processed successfully.

Yes! You can enroll in two-factor authentication via your favorite authentication apps, including Google Authenticator, Authy, and Duo. To enroll, ensure your authentication app is downloaded on your mobile device and complete the following steps:

1. Log in to your account via the full desktop site.
2. Hover over Settings at the top of the screen, then click “Security Settings”.
3. In the Two-Factor Authentication section click the pencil icon and then “Enroll”.
4. Scan the QR (Quick Response) code using your preferred authentication app or manually enter the code into your app.
5. Once People’s Credit Union has been added to your authentication app, enter the 6-digit code displayed in the app into the box displayed under the QR code in online banking and click “Next”.
6. The Toggle will change to On, and you can click “Done” to complete the process.

To connect Quicken to the Online Banking platform, you will need to deactivate and then reactivate within the Quicken platform.

To Deactivate:

1. Select Tools > Account List
2. Click Edit
3. Select Online Services > Deactivate
4. Navigate to the “General” tab and delete People’s Credit Union
5. Click Ok

To Reactivate:

1. Select Tools > Account List > Edit > Online Services > Setup Now
2. Be sure to link your accounts. Do not “Add New”

Your transaction history in Online Banking will go back 16-months. In your account history, you will also have access to any check images. If you need access to your account history, further back, you can access them through eStatements.

Yes. When logging in, you will have the option to check “Remember Me” which will remember the device you are logging in from and you will not be prompted for a one-time passcode for future logins.

1. Log in to your People’s Credit Union, Online Banking
2. Download one of the following Web Connect files.
   .qbo (QuickBooks)
   .qfx (Quicken)
3. In QuickBooks Online, choose Transactions > Banking.
4. In the upper right corner, click File Upload.
5. Click Browse and select People’s Credit Union Express Web Connect file from your computer.
6. Click Next.
7. In the drop-down menu, select the account where you would like to upload the transactions.
8. When the download is finished click, I’m done. Let’s go!
9. After your download finishes, click the New Transactions tab to see what was downloaded.

Our online banking system uses an algorithm to simplify and clean up transaction descriptions. At times, this algorithm could adjust the transaction description in an unrecognizable manner. You can adjust this description, using a desktop device by:

• Clicking on the Transaction
• Select “Help”
• Choose the option that the transaction’s simple description is incorrect
• You can choose to change the description back to the original description

On our new platform, you will notice that external withdrawals are processed within the same day. If you schedule an outgoing external withdrawal, after the same day cutoff time, the funds will be withdrawn on the next business day.

After you have added a payee, the payment method for that payee will be indicated. Payments will be sent either via a standard check or electronic (for larger payees that have a relationship with our Bill Pay provider). For payments sent via check, the funds will be withdrawn from your account once the payee has negotiated the check and it has gone through the clearing process. Please note we cannot select a specific bill pay method, it is automatically determined based on the payee and account information provided.

This is an expected experience. At conversion, the system will need some extra time to sync your bill pay information. This process can only begin when you log into Online Banking and access the Bill Pay Tab. This could take up to 20 minutes to synchronize your data.

If a scheduled payment is scheduled to go out on a holiday, it will be processed on the business day before the holiday.