Common Questions:
What can we help you with today?
This functionality is no longer available to our members, we apologize for the inconvience.
Once logged in, you do not have to take any further action to use the new online banking platform. We recommend exploring the new system and confirming that any scheduled items have been converted over properly. For easy tutorials and tips, we would recommend selecting the ‘Help’ button towards the top right of each page to see relevant guides for that respective page.
Yes, all converted users will login using their existing username. If you would like to change your username, you can do so once logged in, by selecting the Settings > Security option to change your username.
People’s is upgrading to a more intuitive and user-friendly platform with a more robust set of features to provide the best online experience for our members.
Yes, all your active Bill Pay payees will convert to the new platform. Please note that the ‘Nicknames’ for each payee created with our current Bill Pay provider will be the primary payee name that displays in the new Bill Pay platform. Payee information can be modified by clicking on the payee and selecting ‘Manage.’
Yes. To receive text alerts, you must first enable your phone number. Go to the Settings menu > Contact Settings. Within the phone number section, there is an edit pencil next to each number where you will be able to request a temporary code. Once that code is confirmed, you will be able to select text as a delivery method when setting up your alerts.
If an external account was in your profile but has not had any transfer activity in 18 months, it will not be converted to the new online banking platform.
Your transfer history will not convert within the ‘History’ tab of the ‘Transfers’ module; however, any account activity (including any transfers) will remain visible within your account activity and statements as it had before.
You will be able to initiate transfers much like you had on our previous platform, but with a more stream-lined and clear interface. In the Desktop view, you now have ‘Quick’ transfer option for easy one-time transfers between deposit accounts, as well as ‘Classic’ transfers for more robust transfer and payment options. You will also have more payment options available for paying your People’s loans.
Yes, you can change some options for your Home screen such as: changing the amount of the “Last x Days” and “Next x Days” activity that is displayed using the gear icon.
Hide and unhide your accounts, change the order, color coding as well as nickname your accounts from within the Settings menu > Account Settings.
Quicken and QuickBooks will be available to our members approximately 5 days after we go live with our new Online Banking platform.
While there will be no changes to your accounts or account information, the ‘Accounts’ screen has been updated to provide you with budgeting and categorization tools, as well as simplified transaction descriptions for most types of transactions. Please note that as these simplified descriptions learn to identify transactions more accurately, you can always select the ‘Help’ option on a transaction to display the full, unedited description.
