People’s Credit Union has announced the promotion of Rachel Semiao to Head of Member Operations, reporting to Lori Marshall, Head of the Portsmouth Branch. In this role, Ms. Semiao will provide leadership and support for daily branch operations while serving as a mentor and resource for the team.
Before joining People’s Credit Union as a Member Service Representative in the Middletown Branch, Ms. Semiao spent 15 years in patient-facing roles in the healthcare industry, where she developed a strong foundation in service and relationship-building. Most recently, she held the position of MSR II, demonstrating a strong commitment to members while taking on increasing responsibilities for branch operations and controls. Her experience includes record retention, opening and closing procedures, cash shipments, branch audits, and other critical functions, demonstrating her attention to detail, operational knowledge, and commitment to serving members and supporting her team.
“We’re delighted to welcome Rachel to the Portsmouth Branch team,” said Marshall. “Throughout her time as an MSR in Middletown, Rachel’s willingness to go above and beyond for both our members and her teammates has made a lasting impact. I am confident she will continue to make a meaningful difference and help drive our continued success.”
Rachel Semiao, Head of Portsmouth Member Operations at People’s Credit Union
