Common Questions:
What can we help you with today?
A temporary password is sent to your contact information on file (via email, SMS, or automated phone call) for the first-time login to keep your account information secure from unauthorized access.
We would first recommend ensuring that the preferred delivery method for the one-time password was selected; you may have multiple phone numbers presented to you (such as home, cell, work) so make sure the correct phone number was selected. If the correct number/email address was selected, we advise waiting a few minutes and clicking “Resend Code” to generate a new one-time password.
If you were not an active primary user on our previous online banking platform, first-time registration will be unavailable for a limited time. If you encounter any issues after that date, verify that the information input is correct and please call us at 800.498.8930 for any further assistance.
No, Bill Pay history will not be converted to our new online banking platform. You can, however, access any Bill Pay transaction right from your account history.
This functionality is no longer available to our members, we apologize for the inconvience.
Once logged in, you do not have to take any further action to use the new online banking platform. We recommend exploring the new system and confirming that any scheduled items have been converted over properly. For easy tutorials and tips, we would recommend selecting the ‘Help’ button towards the top right of each page to see relevant guides for that respective page.
Yes, all converted users will login using their existing username. If you would like to change your username, you can do so once logged in, by selecting the Settings > Security option to change your username.
People’s is upgrading to a more intuitive and user-friendly platform with a more robust set of features to provide the best online experience for our members.
Yes, all your active Bill Pay payees will convert to the new platform. Please note that the ‘Nicknames’ for each payee created with our current Bill Pay provider will be the primary payee name that displays in the new Bill Pay platform. Payee information can be modified by clicking on the payee and selecting ‘Manage.’
Yes. To receive text alerts, you must first enable your phone number. Go to the Settings menu > Contact Settings. Within the phone number section, there is an edit pencil next to each number where you will be able to request a temporary code. Once that code is confirmed, you will be able to select text as a delivery method when setting up your alerts.
If an external account was in your profile but has not had any transfer activity in 18 months, it will not be converted to the new online banking platform.
