First Time Log In

FAQs/New Online Banking/First Time Log In

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First Time Log In Accounts Transfers Bill Pay & Pay a Person (P2P) QuickBooks/Quicken Alerts Card Management/Card Controls Log In and Registration

First Time Log In

Accounts

Transfers

Bill Pay & Pay a Person (P2P)

QuickBooks/Quicken

Alerts

Card Management/Card Controls

First Time Log In

Why can’t I see all the features available on my mobile device?

When using a smaller mobile device, such as an iPhone SE, the screen will auto...

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Why am I receiving an error at the “Confirm Your Identity” screen?

If receiving an error after inputting your information on the ‘Confirm Your Identity’ screen, it...

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What browsers are supported with the new platform?

Our platform will support the last two versions of the following browsers: Google Chrome, Firefox,...

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I am receiving an error after entering the verification code. What do I do?

We would first recommend ensuring that the correct, most recent code you received was input...

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Will it ask me for a code every time I login?

To prevent unauthorized access to your profile, you may be prompted to receive a multifactor...

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Can I use an authenticator app?

Yes! You can enroll in two-factor authentication via your favorite authentication apps, including Google Authenticator,...

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Can I limit the number of times I receive the 1x passcode at login?

Yes. When logging in, you will have the option to check “Remember Me” which will...

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Can I keep my existing password? What are the password requirements?

If your password meets the new platform’s requirements, you will be able to input your...

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What changes can I expect with the online banking platform?

With the new platform you can expect a modern, intuitive interface to view and manage...

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I have an existing personal profile. What information will I need to login to the new platform for the first time?

To login to the new platform for the first time for a personal profile, the...

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Will my existing profile automatically convert to the new online banking platform?

Yes, all active, primary users will automatically convert to the new platform on June 21st....

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What if I had created a secondary user on my profile?

Secondary users are created and maintained by a primary, registered user. These secondary users have...

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